Terms & Conditions

Last Updated: January 13, 2025

1. Introduction

Welcome to Gangoly Watches & Eyewear ("we," "our," or "us"). These Terms and Conditions constitute a legally binding agreement governing your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

2. General Terms

2.1. By accessing our website, you confirm that you are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian.

2.2. We reserve the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website. Your continued use of the website after any changes indicates your acceptance of the modified Terms and Conditions.

3. Account Management

3.1. Account Creation and Guest Purchases

  • You can make purchases either by creating an account or using our guest checkout option
  • When creating an account or making a guest purchase, you must provide accurate, current, and complete information
  • If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account
  • You agree to notify us immediately of any unauthorized use of your account or any other security breach
  • While multiple accounts are possible, we recommend using a single account for easier order tracking and history management
  • For guest purchases, your order history will be linked to the email address and phone number provided during checkout

3.2. Account Termination

  • We reserve the right to terminate or suspend accounts immediately, without prior notice, for violations of these terms
  • We may suspend or terminate accounts that have been inactive for more than [Insert duration]
  • Upon termination, you will lose access to your order history, saved information, and any accumulated benefits
  • Users may request account deletion through our customer service, and we will process such requests within [Insert timeframe]

4. Orders and Payments

4.1. Orders

  • All orders are subject to availability and confirmation of the order price
  • We reserve the right to refuse or cancel any orders for any reason at any stage of the order process

4.2. Payment Terms

  • We accept payments through our secure payment gateway, Razorpay
  • Available payment methods include credit cards, debit cards, UPI, and net banking
  • All transactions are processed in Indian Rupees (INR)
  • Payment must be made in full at the time of placing the order

4.3. Payment Failure

  • In case of payment failure, the order will be held for 24 hours
  • You will receive an email with instructions to complete the payment
  • If payment is not completed within 24 hours, the order will be automatically cancelled
  • We are not responsible for any charges or fees imposed by your bank or payment provider

4.4. Pricing and Taxes

  • All prices displayed are in Indian Rupees (INR)
  • Prices are inclusive of GST
  • We reserve the right to change prices at any time without prior notice
  • In case of a pricing error, we reserve the right to cancel orders placed at incorrect prices

5. Shipping and Delivery

5.1. Delivery Timeframes

  • Standard delivery typically takes 4-7 business days
  • Express delivery is available upon request. Please contact our customer service team before placing your order for express delivery options
  • Delivery times are estimates and not guaranteed
  • Delivery times may be longer for remote locations

5.2. Shipping Coverage

  • We currently deliver to most locations across India
  • Certain remote areas may have restricted delivery options
  • We do not ship internationally
  • Deliveries to restricted areas may incur additional charges

5.3. Shipping Costs

  • Standard shipping is free for orders above [Insert amount]
  • Orders below this amount will incur a shipping charge of [Insert amount]
  • Express shipping charges are calculated based on delivery location and order weight
  • Additional charges may apply for heavy or bulky items

5.4. Failed Delivery

  • After three failed delivery attempts, the order will be returned to our warehouse
  • We will contact you to arrange redelivery or initiate a refund
  • Redelivery may incur additional charges
  • Orders returned due to failed delivery will be refunded after deducting shipping charges

6. Cancellations

6.1. Order Cancellation

  • You can cancel your order before it is shipped
  • Once an order is shipped, it cannot be cancelled but can be returned according to our return policy
  • To cancel an order, please contact our customer service team immediately
  • We reserve the right to cancel orders in cases of pricing errors, suspected fraud, or unavailability of products

6.2. Cancellation Process

  • Send your cancellation request through our customer service channels
  • Include your order number and reason for cancellation
  • You will receive a cancellation confirmation email
  • Refunds for cancelled orders will be processed within 5-7 business days

7. Returns and Refunds

7.1. Return Policy

  • Products can be returned within 7 days of delivery
  • Returns must be in original, unused condition with all tags attached
  • Items must be in their original packaging
  • Eyewear products must not show any signs of wear or damage

7.2. Non-Returnable Items

  • Customized or personalized products
  • Products without original tags and packaging
  • Products showing signs of wear or damage
  • Sale or discounted items (unless defective)

7.3. Return Process

  • Initiate your return request through our customer service
  • Pack the item securely in its original packaging
  • Attach the return shipping label provided by us
  • Ship the item back using our authorized shipping partner
  • Return shipping costs are borne by the customer unless the item is defective

7.4. Refunds

  • Refunds will be processed within 7-10 business days after receiving the returned item
  • Refunds will be made to the original payment method used for purchase
  • Original shipping charges are non-refundable
  • For defective products, we will refund the full amount including shipping charges

8. Product Information

8.1. Product Description

  • We strive to provide accurate product descriptions and images
  • Colors may vary slightly due to display settings
  • All product measurements are approximate
  • We reserve the right to modify product specifications without notice

8.2. Product Availability

  • All products are subject to availability
  • We will notify you if products are out of stock after order placement
  • Back-ordered items will be shipped when available or refunded at your choice

8.3. Product Care

  • Follow the care instructions provided with each product
  • Improper care may void warranty coverage
  • We are not responsible for damage caused by improper use or care

9. Warranties

9.1. Warranty Coverage

  • Watches carry a [Insert duration] manufacturer warranty
  • Eyewear products carry a [Insert duration] warranty against manufacturing defects
  • Warranty covers manufacturing defects and mechanical failures
  • Normal wear and tear is not covered under warranty

9.2. Warranty Claims

  • Contact our customer service to initiate a warranty claim
  • Provide proof of purchase and product details
  • Ship the product to our service center as directed
  • Warranty service typically takes 2-3 weeks

10. Discounts and Promotions

10.1. Usage Rules

  • Discount codes cannot be combined with other offers
  • Discounts apply to eligible products only
  • We reserve the right to modify or cancel promotions
  • Discounts cannot be applied retroactively

10.2. Promotional Terms

  • Promotions are valid for specified duration only
  • Limited to stock availability
  • May have minimum purchase requirements
  • Cannot be exchanged for cash or credit

11. Intellectual Property

11.1. All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Gangoly Watches & Eyewear or its content suppliers and is protected by Indian and international copyright laws.

11.2. You may not use our intellectual property without our express written consent.

12. Privacy and Security

12.1. Your use of our website is also governed by our Privacy Policy.

12.2. You agree to use the website for lawful purposes only and not to:

  • Violate any applicable laws
  • Infringe on others' rights
  • Interfere with the website's security
  • Collect user information without consent

13. Limitation of Liability

13.1. We shall not be liable for:

  • Indirect or consequential losses
  • Loss of data or profits
  • Service interruptions
  • Damages from unauthorized account access

13.2. Our total liability shall not exceed the amount paid for the product.

14. Dispute Resolution

14.1. Any disputes shall be subject to the exclusive jurisdiction of courts in Delhi, India.

14.2. Both parties agree to attempt resolution through mediation before pursuing legal action.

15. Changes to Terms

15.1. We reserve the right to modify these terms at any time.

15.2. Changes will be effective immediately upon posting.

16. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

Email: gangolywatcheyewear@gmail.com
Phone: +91 98111 05564
Hours: 11AM to 8PM
Address: Regal Building, Connaught Place, 26, Baba Kharak Singh Rd, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001