Refund Policy

Last Updated: January 17, 2025

Overview

At Gangoly Watches & Eyewear, we strive to ensure your complete satisfaction with your purchase. This refund policy outlines the conditions and process for obtaining a refund.

Refund Eligibility

Eligible for Refund:

  • Products returned within 7 days of delivery
  • Unused products in original condition
  • Products with all original tags and packaging intact
  • Defective or damaged products received
  • Incorrect items received

Not Eligible for Refund:

  • Products used or worn
  • Products without original tags or packaging
  • Products damaged due to misuse
  • Customized or personalized products
  • Sale or discounted items (unless defective)

Refund Process

Initiation

  1. Contact our customer service team to initiate your refund request
  2. Provide your order number and reason for refund
  3. Receive return shipping instructions and authorization
  4. Ship the item back using the provided instructions

Processing Timeline

  • Refund requests are processed within 24-48 hours
  • Once we receive the returned item, inspection takes 1-2 business days
  • After approval, refund processing takes 5-7 business days
  • Additional time may be required for the refund to reflect in your account depending on your payment method

Refund Methods

  • Only Store Credit will be offered for Refund.

Refund Scenarios

Cancelled Orders

  • Full refund if cancelled before shipping
  • Neither Refund nor Cancellation will be acceptable after Shipping. 

Failed Delivery

  • There will be no refund in case of delivery failure due to an incorrect address provided or our error; instead, it will be shipped again once it's back with us.

Defective Products

  • Full refund including shipping charges.
  • Return shipping costs covered by us.
  • Option for replacement instead of refund.
  • Note: Above clauses will only be applicable if the customer provides the proper unboxing video.

Special Cases

Price Adjustments

  • Price protection refunds available within 7 days of purchase

Gift Returns

  • Refund will be issued as store credit
  • Original purchaser will be notified of return

International Orders

  • Currently not applicable as we only ship within India

Additional Information

Shipping Costs

  • Return shipping costs are borne by the customer
  • Free return shipping for defective items
  • Original shipping charges are non-refundable unless item is defective

Deductions from Refund

  • Shipping charges (if applicable)
  • Return shipping costs (if applicable)
  • Restocking fees (if applicable)

Contact Us

For any questions about our refund policy or to initiate a refund, please contact us:

Email: gangolywatchcompany@gmail.com
Phone: +91 - 98111 05564 / 85100 05564
Hours: 11AM to 8PM
Address: Regal Building, Connaught Place, 26, Baba Kharak Singh Rd, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001