Privacy policy

Last Updated: January 13, 2025

Introduction

Welcome to Gangoly Watches & Eyewear ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

By accessing or using our website, you agree to this Privacy Policy. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

Information We Collect

Personal Information

We collect the following personal information when you create an account, place an order, or subscribe to our newsletter:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage of our website through cookies and similar technologies, including:

  • Browser type and version
  • Operating system
  • IP address
  • Pages visited
  • Time and date of visits
  • Referring website addresses

How We Use Your Information

We use the collected information for the following purposes:

  • Processing and fulfilling your orders
  • Managing your account
  • Sending order confirmations and updates
  • Providing customer support
  • Sending marketing communications (with your consent)
  • Improving our website and services
  • Analyzing website usage and trends
  • Preventing fraud and maintaining security

Third-Party Services

We work with the following trusted third-party service providers:

Payment Processing

We use Razorpay for payment processing. We do not store your payment information on our servers. All payment transactions are encrypted and processed through Razorpay's secure platform.

E-commerce Platform

Our website is hosted on Shopify. Your data is stored through Shopify's data storage, databases, and general Shopify application.

Customer Service

We use Shopify Chat and WhatsApp for customer service communications. Messages and interactions through these platforms are subject to their respective privacy policies.

Marketing

We use Mailchimp for email marketing communications. Your email address and name are shared with Mailchimp when you subscribe to our newsletter.

Shipping

We use Shiprocket for order fulfillment and shipping. Necessary order information is shared with Shiprocket to facilitate delivery.

Analytics and Advertising

We use:

  • Google Analytics to analyze website usage
  • Facebook Pixel for advertising tracking and optimization

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Data Retention

We retain your personal information for up to 5 years after your last activity on our website. This includes:

  • Account information
  • Order history
  • Communication preferences
  • Customer service interactions

Security Measures

We implement appropriate security measures to protect your personal information, including:

  • SSL encryption for data transmission
  • Secure hosting through Shopify
  • Regular security updates and monitoring
  • Limited access to personal information by authorized personnel only

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your account and personal information
  • Opt-out of marketing communications
  • Update your communication preferences

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible.

Geographic Restrictions

Our services are intended for use only in India. We do not accept orders or ship to addresses outside India.

Contact Us

If you have questions, concerns, or requests related to our Privacy Policy or your personal information, please contact us at:

  • Email: gangolywatcheyewear@gmail.com
  • Phone: +91 98111 05564
  • Address: Regal Building, Connaught Place, 26, Baba Kharak Singh Rd, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001

Governing Law

This Privacy Policy is governed by the laws of India.