Return Policy

Last Updated: January 17, 2025

Overview

We want you to be completely satisfied with your purchase from Gangoly Watches & Eyewear. This policy outlines our return process and guidelines.

Return Window

  • All returns must be initiated within 7 days of delivery
  • Returns requested after 7 days will not be accepted
  • The return period is not extended for gift items

Return Eligibility

Eligible for Return:

  1. Unworn and unused products
  2. Items in original condition with all tags attached
  3. Products in original packaging
  4. Defective items received
  5. Incorrect items received

Not Eligible for Return:

  1. Worn or used products
  2. Products without original tags
  3. Damaged or altered products
  4. Items missing original packaging
  5. Customized or personalized items
  6. Sale or discounted items (unless defective)

Return Process

Step 1: Initiate Return

  • Contact our customer service team
  • Provide order number and return reason
  • Take clear photos of the product you wish to return
  • Receive return authorization and instructions

Step 2: Packaging

  • Pack items securely in original packaging
  • Include all original tags and accessories
  • Attach return shipping label if provided
  • Include return authorization reference

Step 3: Shipping

  • Ship items using our recommended courier service
  • Keep tracking information for reference
  • Return shipping costs are borne by customer
  • Free return shipping for defective items

Step 4: Processing

  • Returns are processed within 2-3 business days of receipt
  • You will receive confirmation once return is processed
  • Refund will be initiated as per refund policy

Product-Specific Guidelines

Watches

  • Must be unworn with protective seals intact
  • All original documentation must be included
  • Watch warranty cards must be unmarked
  • Original watch box must be undamaged

Eyewear

  • Must be unworn and unaltered
  • Original case must be included
  • Protective coverings must be intact
  • No scratches or damage to lenses

Quality Check Process

All returned items undergo a quality check for:

  • Signs of wear or use
  • Completeness of package
  • Authenticity verification
  • Original condition verification

Important Notes

Documentation

  • Keep all return shipping documentation
  • Take photos of items before shipping
  • Note return tracking number
  • Save all communication regarding return

Packaging Guidelines

  • Use sturdy outer packaging
  • Protect items from damage
  • Secure all parts properly
  • Remove old shipping labels

Risk and Insurance

  • Items remain customer responsibility until received
  • We recommend insured shipping
  • Track all return shipments
  • Report any shipping damage immediately

Special Circumstances

Damaged or Defective Items

  • Report within 24 hours of delivery
  • Provide clear photos of damage
  • Free return shipping provided
  • Immediate replacement or refund offered

Wrong Items Received

  • Report within 24 hours of delivery
  • Free return shipping provided
  • Priority processing for replacement
  • Full refund option available

Exchange Option

  • Available within return window
  • Subject to product availability
  • Price difference will be charged/refunded
  • Shipping charges may apply

Contact Information

For initiating returns or any queries:

Email: gangolywatcheyewear@gmail.com
Phone: +91 98111 05564
Hours: 11AM to 8PM
Address: Regal Building, Connaught Place, 26, Baba Kharak Singh Rd, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001

Modifications

We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting on our website.